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Escalation Matrix
| Level | Escalate For | Department | Mobile No. | Email address | Landline |
|---|---|---|---|---|---|
| Level 1 | Proposals/Quotation/Service Agreements | Business & Service Excellence | 9802074186 9802336478 |
business@cmsnpl.com.np bd@cmsnpl.com.np |
01-5970650 |
| Invoice and Payments | Finance & Account Operation | 9802344749 | cms.account@cmsnpl.com.np | ||
| Non Clerical Service Operation (Cleaner/Helper, Driver & Messenger) | Facility Management Service | 9802323947 | bd.housekeeping@cmsnpl.com.np | ||
| Clerical/Special Project Operation | Business Support Service | 9802354317 | project.hr@cmsnpl.com.np | ||
| Sourcing and Recruitment | Sourcing | 9802071650 | hrsourcing@cmsnpl.com.np | ||
| Client/Employee Satisfaction | HR / We Care | 9709152059 | asst.hr@cmsnpl.com.np | ||
| Documentation and Payroll (Onboarding, Payroll & Exit) | Payroll & Documentation | 9802071164 | hr@cmsnpl.com.np | ||
| Level 2 | Unclear/Unsolved issues of Business Department | Business & Service Excellence | 9851145158 | businesshead@cmsnpl.com.np | |
| Unclear/Unsolved issues of Account & Finance Operations | Finance & Account Operation | 9802344748 | finance@cmsnpl.com.np | ||
| Unclear/Unsolved issues of Non Clerical Service Operation | Facility Management | 9802074181 | fms@cmsnpl.com.np | ||
| Unclear/Unsolved issues of Clerical/Special Projects | Business Support Service | 9802322090 | project.cms@cmsnpl.com.np | ||
| Unclear/Unsolved issues of Documentation and Payroll | Payroll & Documentation | 9802074467 | operation@cmsnpl.com.np | ||
| Unclear/Unsolved issues of Client/Employee satisfaction & sourcing | HR / Sourcing | 9802036242 | wecare@cmsnpl.com.np | ||
| Level 3 | 3rd level for Account/Finance and Payroll/Documentation | Finance and Account Operation / Payroll & Documentation | 9802322131 | finance.controller@cmsnpl.com.np | |
| 3rd level for Overall Service Operation and Compliance | Operations & Compliance | 9802074184 | sita.mainali@cmsnpl.com.np | ||
| 3rd level for Client/Employee Satisfaction | Business & Service Excellence | 9801131159 | kabindra.napit@cmsnpl.com.np | ||
| Level 4 | Top of the Company | Overall | 9801119248 | singh.moktan@cmsnpl.com.np |
